Founded in 2009, Oberon3 has developed OPINIATOR. A SaaS (software as a service) electronic comment card to help facility managers improve guest satisfaction, facility safety and maintenance cost – through on the spot feedback, delivered using the visitor’s own mobile phone. This is combined with real time analysis, alerts and tracking so the facility can fix any issue and recover any visitor.
No other technology allows
- Feedback via SMS, Phone and Web AND in two languages
- This means more responses and fast closure
- Has integrated analysis and alerts
- So no more spreadsheets, errors or delay
- Links negative feedback to a work order system so the agency can track and audit the action taken by staff on issues generated.
Closing the feedback loop!